Refund policy

At ProTechSupply, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help with our 30-day return policy.

Returns

You have 30 days after receiving your item to request a return.

 

Eligibility for Returns

To be eligible for a return, the item must:

✔ Be in the same condition as received
✔ Be unworn or unused, with tags (if applicable)
✔ Be in its original packaging
✔ Include the receipt or proof of purchase

 

To start a return, please contact us at info@protechsupply.com.

📌 Note: Items returned without prior approval will not be accepted.

 

Damages & Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

❌ Items damaged due to user error, misuse, or improper installation/operation

❌ Consumable or perishable goods (if applicable)

If you’re unsure whether your item qualifies for a return, contact us before sending it back.

 

Exchanges

The quickest way to get the product you need is to return the original item first. Once your return is accepted, you can place a new order separately.

 

Refunds

Once we receive and inspect your return, we will notify you of its approval status.

✔ Approved Returns: You’ll receive a refund to your original payment method within 10 business days.
✔ Processing Time: Banks and credit card companies may take additional time to process refunds.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us

 

For any further questions, feel free to reach out. We appreciate your business!