Shipping policy

Order processing and handling time

Orders are processed Monday through Friday, excluding US federal holidays. Most in-stock items ship within 1 business day of payment clearing. Orders with cleared payment received before 12:00 PM Pacific Time are typically prepared for shipment the same business day.

Freight and oversized shipments require additional handling time. If your order requires freight, we will contact you before shipment to confirm arrangements.

Carriers

We ship with FedEx, UPS, and USPS. If you require a specific carrier, or have a carrier account you would like us to bill, contact us before placing your order and we will accommodate the request where possible.

Shipping rates

Shipping is calculated at checkout based on the destination, package weight, and dimensions of your order. Rates are shown before you complete your purchase. We do not currently offer free shipping.

Delivery estimates

Delivery times depend on the carrier and service level selected at checkout. Transit times are estimates provided by the carrier and are not guaranteed. Delays caused by carriers, weather, or customs are outside our control.

Packaging

All items are packaged with care to ensure full protection in transit. Static-sensitive components are packaged in appropriate ESD-safe materials.

International shipping

International shipping is available to most destinations. For international orders, please contact us for a shipping quote before ordering.

The buyer is responsible for all duties, import taxes, customs fees, and brokerage charges assessed by the destination country. These charges are not included in the shipping cost collected at checkout and are collected separately by the carrier or customs authority. We are not able to mark shipments as gifts or declare values below the actual purchase price.

Some products may be subject to export control regulations and may not be available for shipment to all destinations.

Tracking

A tracking number is emailed to you as soon as your order ships. If you have not received tracking within 2 business days of your order, contact us at info@protechsupply.com.

Lost, delayed, or damaged shipments

Please inspect your shipment on arrival. If your order arrives damaged, keep all original packaging and contact us within 5 business days of delivery with photographs of the damage so we can file a carrier claim.

For lost or missing shipments, contact us and we will open a trace with the carrier. Carrier investigations can take 5 to 10 business days to resolve.

Address accuracy

Please verify your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. Address corrections requested after shipment may incur a carrier fee that is passed on to the buyer.